layla Casino & Sportsbook Data Care
This page describes what we collect when you use layla and how we keep that data protected. We at layla process your personal information—name, email, phone number, payment details, account history—to deliver our service across live-dealer tables, sportsbook predictions, slot games, and esports markets. Our commitment is transparency: you will understand exactly what data we collect, how long we store it, and who has access to it.
We use industry-standard encryption (TLS 1.3) and tokenized payment processing so your financial details never sit in plain text on our servers. Your data may be processed outside your home jurisdiction (e.g., account logs stored in Singapore, payment gateways in Europe), but we maintain the same security standards regardless of location. We do not sell your data to third parties, and we do not use it for marketing unless you opt in.
Our privacy practices comply with applicable data-protection laws where we operate. If you have questions about how layla handles your information, or if you want to access, correct, or delete your data, we provide a formal request process outlined in this policy.
What Data We Collect on layla
Account creation and identity verification
When you sign up for layla, we collect your full name, date of birth, email address, and phone number. We send a one-time verification code to your phone to confirm you control that number. We also ask for your home address and government-issued ID (passport, driving licence) to comply with know-your-customer (KYC) rules. This information is required by law in most jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.
We retain your identity documents for six years after your account closes, as required by anti-money-laundering regulations. We do not delete them earlier, even if you ask, because regulators may request them for audit. Your personal identifiers (name, date of birth, address) are encrypted and stored on secure servers. We use them only to verify your identity, prevent fraud, and comply with legal requests.
Payment and transaction data
We collect payment method information—your DANA wallet ID, e-wallet account, mobile banking linked phone number, local payment email, online payment username, e-wallet identifier, or bank account number (mobile banking, local payment, online payment, e-wallet)—when you link a payment method to layla. We do not store your full card numbers, PINs, or passwords. Instead, we tokenize your payment method so we can initiate transactions without holding sensitive credentials.
We retain transaction records (date, time, amount, recipient, status) for seven years for tax and audit purposes. Your bank may also retain records on their side. We do not share transaction details with other users or third parties, except as required by law (court orders, regulatory investigations).
Gameplay and betting activity
We collect data on every prediction, spin, and hand you place on layla. This includes: game type (live blackjack, roulette, slot, Liga 1 prediction, Piala AFF market), time and date, stake amount, outcome (win/loss/draw), and final balance. We use this data to calculate your account balance, settle predictions, detect fraud, and improve our game recommendations. We do not sell this data, and we do not use it to manipulate odds against you.
We retain this activity data for six years after account closure. We use it to defend disputes (if you claim a prediction was not settled correctly) and to comply with regulatory audits. You can download your activity history from your account settings at any time.
Device and usage data
We collect information about your device (operating system, app version, device model), your internet connection (IP address, connection type), and your interaction with the layla app or website (pages visited, features used, time spent). We use this data to optimize performance, identify and fix bugs, and detect suspicious activity (account takeover attempts, fraud patterns).
We also use cookies and similar tracking technologies to remember your login session, store your language preference, and track aggregate usage patterns. We do not use cookies to identify you personally unless you have logged in. You can disable cookies in your browser settings, but some layla features may not work correctly if you do.
How We Use and Protect Your Data on layla
Third-party processors
We use third-party service providers to process your data. These include: payment gateways (to tokenize and process deposits/withdrawals), email providers (to send account notifications), hosting providers (to store account data), and analytics services (to track aggregate usage). All third-party processors sign data-processing agreements requiring them to maintain the same security standards as layla. We audit them annually for compliance.
Your data may be processed outside your home jurisdiction. For example, our account servers may be hosted in Singapore, our payment gateway in Europe, and our analytics platform in the United States. We maintain encryption and access controls across all locations, but you should be aware that your data physically exists in multiple jurisdictions.
Data security and encryption
We encrypt all data in transit using TLS 1.3 and at rest using AES-256. We use multi-factor authentication (MFA) for admin access so that even if someone obtains an admin password, they cannot log in without a one-time code. We conduct annual penetration testing and security audits by independent third parties. If we discover a data breach, we notify affected users and regulators within the timeframe required by law.
We do not guarantee standard security practices—no platform does—but we use industry-standard practices and invest heavily in security infrastructure. If you suspect your account has been compromised, contact our support team immediately and we will reset your password and review suspicious activity.
Your rights and data requests
You have the right to:
- Access your data. Request a copy of all personal information we hold about you.
- Correct your data. Update your name, email, phone, or address if they change.
- Delete your data. Request deletion of your account and associated records (with exceptions for legal and regulatory retention requirements).
- Export your data. Download your account history, transactions, and activity in machine-readable format (JSON or CSV).
- Opt out of marketing. Request that we stop sending promotional emails or notifications.
To exercise these rights, contact our support team with your request. We respond within 30 days. If we deny your request, we explain our reasoning.
We at layla believe your data is yours. We collect only what we need to operate fairly and securely, and we protect it with the same standards we apply to our own infrastructure.
Cookies and tracking
We use cookies to store your login session, remember your preferences (language, timezone), and track your activity so we can improve the layla app. Cookies typically expire after 30 days of inactivity. You can delete cookies from your browser at any time. If you disable cookies, you will need to log in again each time you use layla.
We do not use third-party advertising cookies unless you have opted in to marketing communications. We do not sell cookie data to advertisers.
Changes to this policy
We may update this privacy policy periodically as our practices evolve or as regulations change. We will notify you of material changes via email at least 30 days before they take effect. If you disagree with the updated policy, you can delete your account and request data deletion within that 30-day window.
Contact us about data privacy
If you have questions about this policy, want to exercise your data rights, or believe layla has misused your data, contact our Data Protection Officer via the layla app or email. We respond to all data inquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data-protection authority.
This policy is effective as of today and was last updated according to layla's data governance practices. We remain committed to protecting your information and operating transparently about how we use it.